Shipping policy

Shipping Policy

At CryoVial, we work to process and ship orders as quickly as possible. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during holidays, high-volume periods, supplier delays, or carrier disruptions.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times vary based on destination, carrier availability, and fulfillment location.

Typical estimated delivery windows:

United States: 7–15 business days
International orders: 10–25 business days, where available

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to customs, weather, carrier issues, incorrect addresses, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed.

Any available shipping options, rates, and delivery estimates will be shown during checkout.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow several business days for tracking information to update after shipment.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

CryoVial is not responsible for orders delayed, returned, or lost due to:

Incorrect shipping addresses
Missing apartment, suite, or unit numbers
Incomplete delivery information
Refused deliveries
Failure to pick up a package

If an order is returned due to an incorrect address or failed delivery, the customer may be responsible for reshipping fees.

Lost, Stolen, or Delivered Packages

If tracking shows that an order was delivered, CryoVial is not responsible for lost or stolen packages.

Please contact the shipping carrier directly to file a claim. We will assist where possible, but we cannot guarantee a replacement or refund for packages marked as delivered.