Terms of service

Terms of Service

This website is operated by CryoVial. Throughout the site, the terms “we,” “us,” and “our” refer to CryoVial. By visiting our site or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependent to use this site.

You may not use our products for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction when using our website or products.

Product Information

CryoVial products are designed for cold storage support and portable cooling of temperature-sensitive essentials.

We make reasonable efforts to display product details, images, descriptions, pricing, and availability accurately. However, we do not guarantee that all information on the site will always be complete, current, or error-free.

Product colors, packaging, accessories, and appearance may vary slightly from images shown.

Product Use Notice

CryoVial products are not a substitute for professional medical advice, manufacturer storage instructions, or licensed professional guidance.

Always follow the storage instructions provided by the manufacturer or licensed professional for any temperature-sensitive item.

CryoVial is not responsible for damage, loss, spoilage, misuse, improper storage, incorrect temperature handling, or failure to follow applicable storage instructions.

Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, payment problems, or policy violations.

If an order is canceled after payment, we will issue a refund to the original payment method where applicable.

Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

CryoVial is not responsible for delays caused by carriers, customs, weather, incorrect addresses, failed delivery attempts, or events outside of our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Because our products are used for cold storage and personal carry, returns may be limited to unused, unopened products in original condition.

Pricing and Availability

Prices are subject to change without notice.

We reserve the right to modify or discontinue products at any time.

We are not liable for any modification, price change, suspension, or discontinuation of any product or service.

Third-Party Services

Our store may use third-party services for payment processing, shipping, analytics, advertising, apps, and other business functions.

We are not responsible for the actions, policies, content, or services of third-party providers.

Limitation of Liability

To the fullest extent permitted by law, CryoVial shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

This includes, but is not limited to, product misuse, improper storage, loss of stored items, shipping delays, carrier issues, or inability to use a product.

Accuracy of Account and Billing Information

You agree to provide current, complete, and accurate purchase and account information for all orders.

You agree to promptly update your information, including email address, shipping address, and payment details, so we can complete transactions and contact you as needed.